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[Fiction Express] I can’t move forward in a quiz (it gets stuck on one question)

If a student cannot move forward in a quiz (for example, it gets stuck on a specific question), this is usually not a content error, but a temporary issue with the browser or device. Below, we explain how to fix it quickly.

❗ What is happening?

This problem usually appears when:

  • The student has been able to complete other quizzes without any problem

  • But in one specific quiz they cannot move forward (for example, they get stuck on question 7

     

In most cases, this happens because the browser stores temporary data (cookies or “junk”) that can cause blocks on platforms with stricter security systems such as Fiction Express.

🛠️ How to fix it (step by step)

We recommend following these steps with the student:

1. Log out properly

  • Go to the student’s name (bottom left)
  • Click on it and select “Log out”

  • ⚠️ Important: closing the tab is not enough, you need to log out properly

     

2. Clear the browser cookies

  • Go to the browser settings
  • Look for the option to clear cookies / browsing data

  • (It may appear under a similar name depending on the browser language)

     

3. Log in again and try once more

  • Log in to Fiction Express again

  • Open the quiz and check whether it is now working correctly

     

🔄 What if it still doesn’t work?

If the problem continues after these steps, our support team can help you.

📩 Send us the following information:

  • Student’s full name
  • Class
  • Book

  • Chapter

     

With this information, we will be able to check it and carry out an internal “clean-up” if needed.

💡 Recommendation

These types of issues are occasional, but to avoid them:

  • It is advisable for students to log out properly

  • And to clear their browser data from time to time